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Complaints and returns

1. According to the Act of 2 March 2002 "On the protection of consumer rights and liability for damage caused by dangerous products" the customer is entitled to withdraw from a purchase made in our store for any reason within 30 days of receipt.
2. Returned goods will be evaluated for any evidence of use, possible damage, any damaged or missing the original packaging, absence of all elements included in the product. In case of default of the above items, our store may take a negative decision on the return of the product.
3. Return of the product please send us proof of purchase and instructions.
4. Reimbursement of the cost of the returned product must take place within 14 working days from the date of delivery. The sum will be credited to the account specified by the purchaser or other agreed method. Refund will not be subject to the cost of shipping the returned product to the purchaser.
5. Complaints will be accepted in the following cases:
- Technical defects in the goods
- Defects resulting from delivery
- Any other defect or non-conformity of the product or service unarisen buyer's fault
6. To your product, please attach proof of purchase and deliver a package to the address of our office. Once we receive your package, and accepting the complaint shipping costs will be immediately credited to the account specified by the buyer or reimbursed in any other manner agreed.
7. Within 14 days your complaint will be considered and you will be informed of the outcome.

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